J One Technologies
Effective date: 01/03/2015 Last updated: 09/09/2026
1. Introduction
This Refund and Cancellation Policy explains when refunds are available for services supplied by J One Technologies (“we”, “us” or “our”), when they are not, and how to request one.
It forms part of our Terms and Conditions and should be read together with them and with our Privacy Policy.
We serve clients worldwide. Nothing in this policy limits any right you have under consumer protection law that cannot lawfully be excluded, including the Consumer Protection Act, 2008 and the Electronic Communications and Transactions Act, 2002 in South Africa, and distance-selling and digital content rules in the EU and UK. Where such a law gives you a stronger right than this policy, that law applies.
2. The principle behind this policy
Almost everything we sell is custom work. When you engage us, we reserve capacity, decline other work for that slot, and begin spending time on consultation, scoping and design before anything visible exists. Third-party costs such as domains, licences and advertising spend are often paid out before a project reaches its midpoint.
Our approach is therefore straightforward. You do not pay for work we have not done, and we do not absorb the cost of work you asked us to do. Where we have failed to deliver what was agreed, we fix it or refund it. Where you change your mind after we have started, you pay for what has been done to that point and no more.
3. Quick reference
| Service | Refundable? | Summary |
|---|---|---|
| Free consultation | N/A | No charge |
| Paid consultation / strategy session | Yes, if cancelled 24 hours before | See clause 5 |
| Project deposit | Partially | Refundable less work performed and costs incurred — clause 6 |
| Custom website and system development | Partially | Pro-rata against milestones — clause 6 |
| School and business management systems | Partially | Pro-rata against milestones — clause 6 |
| E-commerce and mobile app development | Partially | Pro-rata against milestones — clause 6 |
| Brand and product design | Partially | Pro-rata, concepts already delivered are chargeable — clause 6 |
| Delivered and accepted work | No | Clause 7 |
| SEO retainers | Prospectively only | Current month non-refundable — clause 8 |
| Social media management | Prospectively only | Current month non-refundable — clause 8 |
| Paid ads management fee | Prospectively only | Current month non-refundable — clause 8 |
| Advertising spend already placed | No | Held by the platform, not us — clause 8 |
| Hosting and maintenance plans | Prospectively only | Current period non-refundable — clause 9 |
| Support hours already used | No | Clause 9 |
| Domains, SSL, plugin and app store licences | No | Non-refundable once purchased — clause 10 |
| Third-party subscriptions bought on your behalf | No | Governed by that provider’s terms — clause 10 |
| Training sessions delivered | No | Clause 10 |
| Work stopped by our failure to deliver | Yes | Clause 11 |
4. Refundable and non-refundable at a glance
Generally refundable
- Fees paid in advance for work not yet started
- The unused portion of a prepaid retainer or plan, from the next billing period onwards
- Duplicate or erroneous payments
- Amounts paid for a milestone we have not delivered
- Payments where we cancel the engagement for reasons within our control
- Paid consultations cancelled within the notice period
Generally non-refundable
- Work already performed, whether or not you choose to use it
- Design concepts, wireframes, prototypes and reports already delivered
- The portion of a deposit representing scoping, discovery and design already carried out
- The current billing period of any monthly retainer or plan
- Advertising spend already placed with a platform
- Domain registrations, SSL certificates, premium plugin and theme licences, stock media and app store fees
- Third-party subscriptions purchased on your behalf
- Consultations, training and workshops already delivered
- Custom work completed and accepted under clause 8.4 of our Terms
- Fees where an engagement is terminated because of your breach
5. Consultations and bookings
Free consultations carry no charge and may be rescheduled or cancelled at any time, though we ask for notice as a courtesy.
Paid consultations, strategy sessions and workshops may be cancelled or rescheduled up to 24 hours before the scheduled start for a full refund or free reschedule. Cancellations inside that window, and non-attendance without notice, are charged in full because the time cannot be resold.
If we cancel or reschedule, you may take an alternative slot or a full refund.
6. Custom development and design projects
This covers business management solution websites, school management systems, e-commerce builds, business website design, mobile applications, and brand and product design.
6.1 Before work begins
If you cancel in writing before we begin work and before any third-party cost is incurred, your deposit is refunded in full, less any payment processing fees that are not returned to us.
6.2 After work begins
Once work has begun, cancellation is settled on the following basis. We calculate the value of work performed and third-party costs incurred to the date we receive your written cancellation. If your payments exceed that amount, we refund the difference. If they fall short, the balance is payable.
Work performed includes discovery and consultation, scoping and specification, design concepts and revisions, development completed, project management and any third-party purchases made for your project.
We do not treat deposits as automatically forfeited. A deposit secures capacity and covers early-stage work, and we will account for it honestly. Where cancellation happens very early and little work has been done, most of the deposit comes back to you.
6.3 Milestone projects
Where a Proposal sets out milestones, each completed and accepted milestone is non-refundable. Amounts paid toward milestones not yet started are refundable.
6.4 Deliverables on cancellation
Where a refund is issued for cancelled work, you do not receive ownership of the associated deliverables. Where you pay for work performed and choose to take it, ownership transfers under clause 9 of our Terms, subject to full settlement.
7. Accepted work
Once Deliverables have been accepted under clause 8.4 of our Terms — either by your written approval, by the lapse of the review period, or by your commercial use of them — the associated fees are non-refundable.
This does not affect your rights under clause 11 or under consumer law where the work is defective.
Changing direction, rebranding, closing the business, or deciding after the fact that you no longer want the system are not grounds for a refund of completed work.
8. SEO, social media, and paid advertising
These services are supplied as ongoing monthly engagements, and the work is performed continuously throughout each month.
The current month is non-refundable once the month has begun, because the work is carried out across the period rather than delivered as a single item.
You may cancel with 30 days written notice, taking effect from the end of the notice period. No further fees are charged after that, and any months already prepaid beyond the notice period are refunded in full.
Advertising spend is never refundable by us. Money placed with Google, Meta or any other platform sits with that platform. If a campaign is stopped early, unspent budget remains in the ad account and is subject to that platform’s own refund rules, not ours.
No refunds are given on the basis of results. As set out in clause 11 of our Terms, we do not guarantee rankings, traffic, impressions, conversions or return on ad spend, and a campaign performing below expectation is not grounds for a refund where the agreed work has been carried out. Where we have failed to perform the agreed work, clause 11 of this policy applies.
Minimum terms, where a Proposal specifies one, remain payable for the agreed period. SEO in particular requires sustained effort before results appear, which is why we set a minimum term rather than promising outcomes.
9. Hosting, maintenance, and support
Hosting, maintenance, and support plans are billed in advance for a fixed period.
The current billing period is non-refundable. You may cancel with 30 days written notice, and billing stops at the end of the current period. Prepaid periods beyond the notice period are refunded pro-rata.
Support hours already used are non-refundable. Unused hours in a bundled plan expire at the end of the period and are not refundable in cash.
Where an annual plan is cancelled mid-term, we refund the unused full months, less any discount that was applied for annual prepayment.
10. Third-party costs
The following are non-refundable in all cases, because we pay them out to third parties on your behalf and cannot recover them:
- Domain name registrations and renewals
- SSL certificates
- Premium plugin, theme and software licences
- Stock photography, video, audio and font licences
- Apple App Store and Google Play developer fees and submission costs
- SMS, WhatsApp Business and email delivery credits
- Payment gateway setup fees
- Third-party subscriptions purchased for your project
Where any of these carry a refund right under the provider’s own terms, we will assist you in claiming it, but we cannot guarantee the outcome.
11. If we fail to deliver
If we fail to deliver the agreed work, deliver it materially late through our own fault, or deliver work that does not meet the agreed scope, tell us in writing and we will do one of the following, at your election:
- Correct the work at no additional charge, within a reasonable period
- Re-perform the affected part of the Services
- Refund the fees paid for the affected part
Where we cancel an engagement for reasons within our control, we refund all fees paid for work not yet performed, and we will give reasonable notice and assist with an orderly handover.
Report any concern within 14 days of becoming aware of it, so we have a fair opportunity to put it right.
12. Consumer cancellation rights
Where you are a consumer and the Electronic Communications and Transactions Act applies, you may cancel certain electronic transactions within seven days without reason. This right does not apply to goods or services made to your specifications or clearly personalised, which covers most of our custom development and design work. It also does not apply where a service has been fully performed with your consent.
Where you are a consumer in the EU or UK, a fourteen-day cancellation right applies to distance contracts, subject to the same exceptions for customised goods and services already performed with your express consent. Where you ask us to start work within the cancellation period, you may lose that right once performance begins.
Under section 17 of the Consumer Protection Act, where it applies, you may cancel an advance booking, and we may charge a reasonable cancellation fee. We do not charge a cancellation fee where cancellation is due to death or hospitalisation.
Under section 54 of the Consumer Protection Act, where services are not performed to the standard reasonably expected, you may require us to remedy the defect or refund a reasonable portion of the price.
Nothing in this policy overrides those rights.
13. Chargebacks
If you believe a charge is incorrect, contact us first. We will investigate and respond within 7 business days.
Raising a chargeback without contacting us is treated as a payment dispute. We will provide the payment provider with the Proposal, correspondence, delivery records and evidence of work performed. Where a chargeback is raised on work legitimately delivered, we may suspend all services and accounts, recover any bank or provider fees incurred, and pursue the outstanding amount.
14. How to request a refund
Send a written request to support@jonetechnologies.com or through our contact form, including:
- Your name and the organisation the work was for
- The invoice or order number
- The service the request relates to
- The reason for the request
- Any supporting information
We will acknowledge within 2 business days and give a decision within 10 business days.
Approved refunds are processed within 14 days to the original payment method. We cannot refund to a different account or method.
Currency and fees. Refunds are made in the currency of the original payment. Where a payment was made in a currency other than our invoicing currency, exchange rate movement between payment and refund is not for our account, and the refunded amount may differ from what you originally paid in your local currency. Non-refundable payment processing and international transfer fees are deducted from the refund.
15. Disputes
If you disagree with a refund decision, ask for it to be escalated and we will review it at senior level. If it remains unresolved, clause 22 of our Terms applies.
16. Changes to this policy
We may update this policy from time to time. The version in force when you accepted your Proposal governs that engagement. Updates are posted here with a revised date.
17. Contact us
J One Technologies Email: support@jonetechnologies.com WhatsApp: +27 65 593 8082 Contact form: https://jonetechnologies.com/contact/
Office hours: Monday to Friday, 08:00 – 17:00 (SAST)
