J One Technologies
Effective date: 01/03/2015 Last updated: 09/09/2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of www.jonetechnologies.com (the “Site”) and all services supplied by J One Technologies (“J One Technologies”, “we”, “us” or “our”).
By using the Site, submitting an enquiry, booking a consultation, creating an account, purchasing from us or accepting a proposal, you agree to these Terms. If you do not agree, please do not use the Site or our services.
These Terms should be read together with our Privacy Policy and Cookie Policy.
Please read clause 17 (Limitation of Liability) and clause 18 (Indemnity) carefully. These clauses limit and exclude our liability to you and require you to indemnify us in certain circumstances.
2. Supplier information
Required disclosures under the Electronic Communications and Transactions Act, 2002 (ECTA):
Legal name: J One Technologies Trading as: J One Technologies Registration number: 2013/206681/07 Physical address: 28 Anderson Street, Louis Trichardt, Limpopo, South Africa Directors / members: Percy Mudumela Email: support@jonetechnologies.com WhatsApp: +27 65 593 8082 Website: https://www.jonetechnologies.com Office hours: Monday to Friday, 08:00 – 17:00 (SAST)
3. Definitions
“Client” means the person or organisation that engages us to provide Services.
“Deliverables” means the websites, systems, applications, designs, content, reports and other materials we produce for a Client under a Proposal.
“Proposal” means the quotation, scope of work, statement of work or written order describing the Services, fees and timeline for a specific engagement.
“Services” means any service we supply, including web design and development, custom software and management systems, e-commerce development, mobile application development, search engine optimisation, social media management, paid media and advertising management, product and brand design, hosting, maintenance and support.
“Third-Party Materials” means software, plugins, themes, fonts, stock media, APIs, hosting and other components created or licensed by third parties that form part of, or are used to build, the Deliverables.
“You” means the Site visitor, account holder, purchaser or Client, as the context requires.
4. Order of precedence
Where there is a conflict between documents, the following order applies, from highest to lowest:
- A signed master services agreement or written contract between us and the Client
- A signed data processing agreement, in respect of data protection matters
- The accepted Proposal, including its scope of work
- These Terms
- Any other document
A Proposal varies these Terms only in respect of the specific matters it addresses.
5. Quotations, proposals and formation of contract
Prices displayed on the Site or given in general enquiries are indicative and do not constitute a binding offer.
Every custom engagement is scoped through a consultation, after which we issue a written Proposal setting out the scope, deliverables, fees, payment schedule and estimated timeline.
A Proposal is valid for 30 days from its date, unless stated otherwise.
A binding contract is formed when you accept the Proposal in writing and we receive the deposit specified in it. Work does not begin before both have occurred.
We reserve the right to decline any enquiry or order, and to correct obvious errors in pricing or specification before a contract is formed.
6. Fees, payment and currency
6.1 Fees and deposits
Fees are set out in the Proposal. Unless the Proposal states otherwise, a deposit of 50% is payable before work begins, and the balance is payable on completion and before final handover.
Larger projects may be invoiced against milestones set out in the Proposal.
6.2 Currency and taxes
The Site displays prices in South African Rand, Euro, Pound Sterling and US Dollar. Unless the Proposal states otherwise, invoices are issued in Rand and non-Rand prices are a conversion for convenience only. You are responsible for any currency conversion charges, international transfer fees and bank charges.
Prices are stated exclusive of VAT. Where the Client is located outside South Africa, the Client is responsible for any import duties, withholding taxes or local sales taxes applicable in their jurisdiction, and payments to us must be made without deduction unless the law requires otherwise.
6.3 Payment terms
Invoices are payable within 7 days of the invoice date, unless the Proposal states otherwise.
Overdue amounts accrue interest at 10% from the due date until payment is received.
We may suspend work, withhold Deliverables, suspend hosting or restrict access to the client portal where an invoice remains unpaid for more than 14 days, without liability for any resulting delay. We will give written notice before doing so.
Recurring fees, including hosting, maintenance, retainers and subscriptions, are billed monthly in advance and continue until cancelled in accordance with clause 20.
Third-party costs, including advertising spend, domain registration, SSL certificates, premium plugin licences, stock media and app store fees, are separate from our fees and are either invoiced to you or paid directly by you, as agreed in the Proposal.
7. Client responsibilities
To deliver on time, we depend on you. You agree to:
- Provide accurate, complete content, text, images, logos and data in the formats we request, by the dates agreed
- Provide timely access to hosting, domains, analytics, social media accounts, ad accounts and any other systems we need
- Nominate a single point of contact authorised to give approvals and make decisions
- Review and respond to submissions, drafts and requests for feedback within 5 business days
- Ensure you hold all necessary rights to any material you supply to us
- Ensure the content you supply is lawful, accurate and not misleading, and complies with all laws applicable to your industry and jurisdiction
- Keep your account credentials confidential and notify us promptly of any unauthorised access
- Maintain your own backups once ownership and hosting have transferred to you
Where a delay is caused by you, timelines extend accordingly and we are not liable for the consequences. If a project is inactive on your side for more than 30 days, we may treat it as suspended and charge a reasonable remobilisation fee to restart it.
8. Project delivery, revisions and changes
8.1 Timelines
Timelines in a Proposal are good-faith estimates, not guarantees, and assume you meet your obligations under clause 7. Time is not of the essence unless the Proposal expressly states a fixed deadline agreed in writing.
8.2 Revisions
Unless the Proposal states otherwise, each design stage includes two rounds of revisions. Further revisions are billable at our then-current rate.
8.3 Change requests
Any request that materially expands the agreed scope — additional pages, modules, features, integrations or platforms — is a change request. We will provide written costs and timeline impact, and work proceeds on the change only once you approve it in writing.
8.4 Acceptance
On completion of a stage or the project, we submit the Deliverables for review. You have 7 days to notify us in writing of any defect measured against the agreed scope. If you do not, or if you use the Deliverables commercially, the Deliverables are deemed accepted.
Defects reported within the review period that fall within the agreed scope will be corrected at no charge. Items outside the agreed scope are change requests.
9. Intellectual property and ownership
9.1 Transfer on payment
On full payment of all amounts due under a Proposal, we transfer to you ownership of the custom source code, custom designs and Deliverables created specifically for you under that Proposal, together with the data and assets held in them.
Until full payment is received, all Deliverables remain our property, and any licence to use them is provisional and revocable.
9.2 What is not transferred
The transfer in clause 9.1 does not include:
- Third-Party Materials, which remain the property of their owners and are supplied to you under their own licence terms. Where a licence is subscription-based, you are responsible for renewing it after handover.
- Our pre-existing materials, including our frameworks, libraries, code components, internal tools, templates, methodologies and know-how developed before or independently of your project. We grant you a perpetual, non-exclusive, worldwide licence to use these to the extent they are embedded in your Deliverables.
- Content you supplied, which remains yours throughout.
9.3 Your content
You grant us a non-exclusive licence to use, reproduce and modify the content, trade marks and materials you supply, solely for the purpose of delivering the Services.
9.4 Portfolio rights
Unless you notify us in writing that you object, we may display the Deliverables and describe the work in our portfolio, case studies and marketing materials, and identify you as a client. We will not disclose confidential information or metrics you have asked us to keep private.
9.5 Site content
All content on the Site, including text, graphics, logos, layouts and code, is owned by us or our licensors and is protected by copyright and trade mark law. You may not copy, reproduce, republish, scrape, frame or create derivative works from it without our written permission.
10. Hosting, maintenance and support
Hosting, maintenance and support are supplied only where a Proposal or an active plan expressly includes them. They are not included by default, and they do not continue automatically after a build is handed over.
Where we do supply them:
- We will use reasonable efforts to maintain availability, but we do not guarantee uninterrupted or error-free service, and we rely on upstream infrastructure providers
- Scheduled maintenance will be notified in advance where reasonably practicable
- Backup frequency, retention and support response times are as set out in the applicable plan
- Support covers the maintenance of existing functionality; new features are quoted separately
Where you self-host a system after handover, you are solely responsible for hosting, security, updates, patching, backups and the lawful operation of that system. We are not liable for issues arising after handover unless you hold an active maintenance agreement with us.
11. Search engine optimisation, advertising and marketing services
The following applies to SEO, paid media, social media management and related marketing Services, in addition to the rest of these Terms.
No guarantee of results. Search engines and advertising platforms control their own ranking and delivery algorithms, and change them without notice. We do not guarantee any specific ranking, position, traffic volume, impression share, conversion rate, cost per acquisition or return on ad spend. Any figures we discuss are projections based on experience, not promises.
Platform dependency. Our Services depend on third-party platforms, including Google, Meta, TikTok, LinkedIn and others. We are not responsible for account suspensions, policy changes, algorithm updates, ad disapprovals or platform outages, provided we have acted in accordance with published platform policies.
Advertising spend. Media spend is separate from our management fees and is either paid by you directly to the platform or invoiced to you in advance. We do not fund media spend.
Account access and ownership. Where we create advertising or analytics accounts on your behalf, ownership of those accounts is as set out in the Proposal. Where you grant us access to your existing accounts, you warrant you are authorised to do so, and you may revoke access at any time, which may prevent us from performing the Services.
Content and compliance. You remain responsible for the truthfulness and legal compliance of claims made in advertising and marketing content, including any regulated-industry requirements.
Reporting. Reports draw on third-party data sources whose accuracy we do not control, and figures may differ between platforms.
12. Purchases through the Site
Where you purchase a product or service directly through the Site checkout:
- The order is an offer to buy, which we accept when we confirm the order or begin performance
- Payment is processed by third-party payment providers under their own terms; we do not receive or store your full card details
- Digital products and services begin delivery on confirmation of payment unless stated otherwise
- Prices displayed include or exclude taxes as indicated at checkout
12.1 Consumer cancellation rights
Where you are a consumer and the Electronic Communications and Transactions Act applies, you may have a right to cancel an electronic transaction within seven days without reason. This right does not apply to goods or services made to your specifications, personalised or clearly tailored to you, which covers most of our custom development and design work.
Where you are a consumer in the EU or UK, similar distance-selling rights apply, and by asking us to begin work within the cancellation period you acknowledge you may lose the right to cancel once performance has begun with your consent.
Nothing in these Terms limits rights you have under the Consumer Protection Act, 2008 or equivalent consumer legislation that cannot lawfully be excluded.
12.2 Refunds
Deposits are non-refundable once work has commenced, as they secure our capacity and cover initial scoping and design effort.
Where a project is cancelled by you after commencement, you remain liable for all work performed and third-party costs incurred to the cancellation date.
Refunds for undelivered Services, where due, are processed within 14 days to the original payment method. Our full refund position is set out in https://jonetechnologies.com/refund_returns/.
13. Client accounts and acceptable use
You must provide accurate registration information and keep your credentials secure. You are responsible for all activity under your account.
You may not:
- Use the Site or our systems for any unlawful, fraudulent or harmful purpose
- Attempt to gain unauthorised access to any part of the Site, our infrastructure or another user’s account
- Introduce malware, viruses or any harmful code
- Scrape, harvest or systematically extract data from the Site
- Reverse engineer, decompile or attempt to derive source code, except to the extent the law expressly permits
- Overload, disrupt or interfere with the Site or its supporting infrastructure
- Resell, sublicense or make our Services available to third parties without our written consent
- Upload content that infringes third-party rights or that is unlawful, defamatory or obscene
We may suspend or terminate an account that breaches this clause, with notice where practicable.
14. Data protection
Each party will comply with applicable data protection law, including POPIA, the GDPR and the UK GDPR where relevant.
Where we process personal information on your behalf in a system we build, host or maintain, we act as your processor and you act as controller. In that case a written data processing agreement applies, and it governs that processing in preference to these Terms.
Where you supply us with personal information about your staff, customers, learners or other individuals, you warrant that you have a lawful basis to do so and have given any notices required.
Our handling of personal information in our own capacity is described in our Privacy Policy.
15. Confidentiality
Each party will keep the other’s confidential information secret, use it only for the purposes of the engagement, and disclose it only to personnel and subcontractors who need it and are bound by equivalent obligations.
This does not apply to information that is public through no breach, was already lawfully known, is independently developed, or must be disclosed by law or court order.
These obligations continue for 3 years after the engagement ends, and indefinitely in respect of trade secrets and personal information.
16. Warranties and disclaimers
We warrant that we will perform the Services with reasonable skill and care, in a professional manner, and in accordance with the agreed scope.
We will correct, at no charge, defects in the Deliverables reported within 30 days of acceptance that arise from our workmanship and fall within the agreed scope. This warranty does not cover:
- Changes made by you or a third party after handover
- Faults in Third-Party Materials, hosting or infrastructure
- Issues caused by your failure to apply updates or renew licences
- Compatibility with browsers, devices or software released after delivery
- Changes required by third-party platform or API updates
Except as expressly stated in these Terms, the Site and the Services are provided “as is” and “as available”, and to the fullest extent permitted by law we exclude all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
We do not warrant that the Site or any system will be uninterrupted, error-free, or free of harmful components.
17. Limitation of liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded, including under the Consumer Protection Act, 2008 where it applies.
Subject to that:
We are not liable for indirect, incidental, special, consequential or punitive loss, including loss of profit, revenue, business, goodwill, anticipated savings, data or opportunity, however arising and whether or not foreseeable.
Our total aggregate liability arising out of or in connection with an engagement, whether in contract, delict, negligence or otherwise, is limited to the total fees paid by you to us under the relevant Proposal in the 6 months preceding the event giving rise to the claim.
We are not liable for: loss or corruption of data where you have not maintained your own backups; the acts, omissions, outages or pricing changes of third-party platforms and providers; loss arising from your failure to renew licences, domains or certificates; or any loss arising after ownership and hosting have transferred to you, absent an active maintenance agreement.
Each provision of this clause operates separately. If any part is held unenforceable, the remainder continues to apply.
18. Indemnity
You will indemnify us against all claims, damages, losses, costs and reasonable legal fees arising from:
- Content, data or materials you supplied that infringe third-party rights or breach any law
- Your breach of these Terms or of applicable law
- Your use of the Deliverables after handover, including modifications made by you or a third party
- Claims by individuals whose personal information you instructed us to process without a lawful basis
19. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disaster, war, civil unrest, epidemic, government action, strike, sustained power failure or load shedding, internet or telecommunications failure, cyberattack, or the failure of a third-party platform or infrastructure provider.
The affected party will notify the other promptly. If the event continues for more than 60 days, either party may terminate the affected engagement on written notice, and you remain liable for work performed to that date.
20. Term, suspension and termination
Either party may terminate an engagement on 30 days written notice, unless the Proposal specifies a fixed term.
Either party may terminate immediately on written notice if the other commits a material breach that is not remedied within 14 days of notice, or becomes insolvent, is liquidated or enters business rescue.
Recurring services may be cancelled with 30 days written notice before the next billing date. Fees already paid for the current period are not refundable.
On termination:
- All amounts for work performed and costs incurred become immediately due
- Ownership of Deliverables transfers only if all amounts have been paid in full
- We will, on written request made within 30 days, provide a copy of your data in a commonly used format, and may charge a reasonable fee for the work involved
- After that period we may delete your data in accordance with our retention schedule
- Clauses 9, 15, 16, 17, 18, 21 and 22 survive termination
21. Non-solicitation
During an engagement and for 12 months afterwards, neither party will knowingly solicit for employment or engagement any employee or contractor of the other who was materially involved in the engagement, without written consent. This does not restrict general public advertising not targeted at those individuals.
22. Governing law and disputes
These Terms are governed by the laws of the Republic of South Africa.
The parties will first attempt to resolve any dispute through good-faith negotiation between senior representatives within 14 days of written notice of the dispute.
If unresolved, the dispute will be referred to mediation, then arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA) . Consult your attorney on which is appropriate for your typical contract values.
Nothing prevents either party from seeking urgent interim relief from a court of competent jurisdiction.
Where you are a consumer, this clause does not deprive you of the protection of mandatory consumer laws or the right to bring proceedings in the courts of your country of residence, where such rights apply.
23. General
Entire agreement. These Terms, together with the accepted Proposal and any signed agreement, constitute the entire agreement between the parties and supersede all prior discussions.
Variation. We may amend these Terms from time to time by posting an updated version on the Site with a revised date. Material changes affecting an active engagement require the Client’s written agreement. Continued use of the Site after an update constitutes acceptance.
Severability. If any provision is held invalid or unenforceable, it is severed and the remainder continues in full force.
Waiver. Failure to enforce a right is not a waiver of it.
Assignment. You may not assign your rights without our written consent. We may assign or subcontract, provided we remain responsible for performance.
Subcontracting. We may use subcontractors, and we remain responsible for their work.
Independent contractors. Nothing creates a partnership, joint venture, agency or employment relationship.
Notices. Notices must be in writing and sent to the email addresses of the parties’ nominated contacts, and are deemed received on the next business day.
Headings. Headings are for convenience and do not affect interpretation.
24. Contact us
J One Technologies 28 Anderson Street, Louis Trichardt, Limpopo, South Africa Email: support@jonetechnologies.com, WhatsApp: +27 65 593 8082 Contact form: https://jonetechnologies.com/contact/
Office hours: Monday to Friday, 08:00 – 17:00 (SAST)
These Terms were last reviewed on 09/09/2026.
